Refund policy

Last Updated: June 29, 2024

At The Eternal, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully to understand your rights and our obligations.

1. Returns

1.1 Eligibility
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Be accompanied by the receipt or proof of purchase
- Be returned within 30 days of the purchase date

1.2 Non-Returnable Items
The following items cannot be returned:
- Downloadable music and digital products
- Gift cards
- Items on sale or clearance
- Customized or personalized items

2. Refunds

2.1 Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

2.2 Timing
Refunds are typically processed within 7-10 business days from the date we receive your return. The time it takes for the refund to appear in your account may vary depending on your payment provider.

2.3 Partial Refunds
In certain situations, only partial refunds may be granted:
- Items with obvious signs of use
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery

3. Exchanges

3.1 Defective or Damaged Items
If you received a defective or damaged item, please contact us immediately at support@the-eternal.com with details of the defect or damage. We will arrange for a replacement or a refund.

3.2 Incorrect Items
If you received an incorrect item, please contact us at support@the-eternal.com within 7 days of receiving your order. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

4. Shipping

4.1 Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Shipping Refunds
If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

4.3 Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your return shipment is lost or stolen, please contact the shipping carrier to resolve the issue.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

The Eternal  
Email: band@the-eternal.com

We appreciate your support and thank you for shopping with The Eternal.

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This Return and Refund Policy is provided for informational purposes and does not constitute legal advice. For specific legal advice, please consult with a professional.