Shipping policy

Last Updated: June 29, 2024

Thank you for shopping with The Eternal. We aim to provide you with an excellent shopping experience, including reliable and timely shipping services. Please read our Shipping Policy carefully to understand our shipping practices and your responsibilities.

1. Order Processing

1.1 Order Confirmation
After you place an order on our Site, you will receive an order confirmation email. This email will include details of your order and an estimated delivery date.

1.2 Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. During peak periods or sales events, processing times may be longer. We appreciate your patience and understanding during these times.

2. Shipping Methods and Delivery Times

2.1 Shipping Methods
We offer various shipping options to meet your needs. The available shipping methods and their associated costs will be displayed at checkout. Shipping options may include:
- Standard Shipping
- Expedited Shipping
- Express Shipping

2.2 Delivery Times
Delivery times vary based on the shipping method selected and your location. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as carrier delays or weather conditions.

 3. Shipping Rates

Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The total shipping cost will be displayed at checkout before you complete your purchase.

4. International Shipping

4.1 Availability
We currently ship to select international destinations. If your country is not available at checkout, please contact us at support@the-eternal.com to inquire about shipping options.

4.2 Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for more information on potential charges.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your shipment. Please allow up to 24 hours for the tracking information to update.

6. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, we will notify you and issue a refund for the order, minus shipping costs. If you still wish to receive the order, you will need to place a new order with the correct shipping information.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been delivered to the provided address. If your package is lost or stolen, please contact the shipping carrier to file a claim. If you need assistance, you can contact us at support@the-eternal.com.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order at support@the-eternal.com with your order number and a description of the issue. We will work with you to resolve the problem and arrange for a replacement or refund.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

The Eternal
Email: band@the-eternal.com

Thank you for shopping with The Eternal. We appreciate your business and are committed to providing you with a great shopping experience.

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This Shipping Policy is provided for informational purposes and does not constitute legal advice. For specific legal advice, please consult with a professional.